To run sosreport, the package "sos" must be installed. This is usually installed by default, unless the system was installed with a custom package set. If it is not installed, it can be installed from ULN with up2date, the public Oracle Linux repository or from installation media. It is also a good idea to make sure it is up to date.
To create the sosreport can be as simple as running the command in a terminal, without arguments, as root. It will ask for some information related to a support case:
sosreport - Collect and package diagnostic and support data
sosreport
[-l|--list-plugins]
[-n|--skip-plugins plugin-names]
[-e|--enable-plugins plugin-names]
[-o|--only-plugins plugin-names]
[-a|--alloptions] [-v|--verbose]
[-k plug.opt|--plugin-option plug.opt]
[--no-report] [--config-file conf]
[--batch] [--build] [--debug]
[--name name] [--case-id id] [--ticket-number nr]
[-s|--sysroot SYSROOT]
[-c|--chroot {auto|always|never}
[--tmp-dir directory]
[-p|--profile profile-name]
[--list-profiles]
[--verify]
[--log-size]
[--all-logs]
[-z|--compression-type method]
[-h|--help]
[root@ed-olapplin ~]# sosreport
sosreport (version 3.2)
This command will collect diagnostic and configuration information from
this Oracle Linux system and installed applications.
An archive containing the collected information will be generated in
/var/tmp and may be provided to a Oracle America support representative.
Any information provided to Oracle America will be treated in accordance
with the published support policies at:
http://linux.oracle.com/
The generated archive may contain data considered sensitive and its
content should be reviewed by the originating organization before being
passed to any third party.
No changes will be made to system configuration.
Press ENTER to continue, or CTRL-C to quit.
Please enter your first initial and last name [oiamsrv1]: samimalik
Please enter the case id that you are generating this report for []: 3-20357148151
Setting up archive ...
Setting up plugins ...
Running plugins. Please wait ...
Running 94/94: yum...
Creating compressed archive...
Your sosreport has been generated and saved in:
/var/tmp/sosreport-samimalik.3-20357148151-20190623131837.tar.xz
The checksum is: d89277f92af08849d7e7b275198b74f0
Please send this file to your support representative.
[root@ed-olapplin ~]#
sosreport (version 3.2)
The following plugins are currently enabled:
abrt Automatic Bug Reporting Tool
acpid ACPI daemon information
anaconda Anaconda installer
anacron Anacron job scheduling service
ata ATA and IDE information
auditd Audit daemon information
block Block device information
boot Bootloader information
ceph CEPH distributed storage
cgroups Control groups subsystem
chrony Chrony clock (for Network time protocol)
cron Cron job scheduler
cups CUPS IPP print service
dbus D-Bus message bus
devicemapper device-mapper framework
devices devices specific commands
dmraid dmraid software RAID
etcd etcd plugin
fcoe Fibre Channel over Ethernet
filesys Local file systems
firewalld Firewall daemon
gdm GNOME display manager
general general system information
gluster GlusterFS storage
grub2 GRUB2 bootloader
hardware General hardware information
hardwaretestsuite Red Hat Hardware Test Suite
i18n Internationalization
infiniband Infiniband data
ipvs Linux IP virtual server
iscsi iSCSI initiator
java Java runtime
kdump Kdump crash dumps
keepalived Keepalived routing server
kernel Linux kernel
keyutils Kernel key ring
krb5 Kerberos authentication
kubernetes Kubernetes plugin
kvm Kernel virtual machine
last login information
ldap LDAP configuration
libraries Dynamic shared libraries
libvirt libvirt virtualization API
logrotate LogRotate service
logs System logs
lsbrelease Linux standard base
lvm2 LVM2 volume manager
md MD RAID subsystem
megacli LSI MegaRAID devices
memory Memory configuration and use
mrggrid MRG GRID engine
mrgmessg MRG Messaging subsystem
multipath Device-mapper multipath tools
networking network and device configuration
nfs Network file system information
nis Network information service
numa NUMA state and configuration
oddjob OddJob task scheduler
openhpi Open Hardware Platform Interface
openshift Openshift node and broker
openssl openssl related information
openswan Openswan IPsec
pam Pluggable Authentication Modules
pci PCI devices
postfix Postfix smtp server
ppp Point-to-point protocol
process process information
processor CPU information
psacct Process accounting information
puppet Puppet service
python Python runtime
rpm RPM Package Manager
samba Samba Windows interoperability
sar System Activity Reporter
scsi SCSI devices
selinux SELinux access control
services System services
snmp Simple network management protocol
soundcard Sound devices
ssh Secure shell service
system core system information
systemd System management daemon
systemtap SystemTap dynamic instrumentation
sysvipc SysV IPC
teamd Network interface teaming
tuned Tuned system tuning daemon
udev udev dynamic device management
usb USB devices
vhostmd vhostmd virtualization metrics collection
virsh client for libvirt virtualization API
x11 X windowing system
xen Xen virtualization
xfs XFS filesystem
yum yum information
The following plugins are currently disabled:
activemq inactive ActiveMQ message broker
apache inactive Apache http daemon
autofs inactive Autofs on-demand automounter
cluster inactive Red Hat Cluster High Availability and GFS2
cobbler inactive Cobbler installation server
corosync inactive Corosync cluster engine
certificatesystem inactive Certificate System and Dogtag
ctdb inactive Samba Clustered TDB
dhcp inactive DHCP daemon
distupgrade inactive Distribution upgrade data
docker inactive Docker containers
dovecot inactive dovecot server related information
directoryserver inactive Directory Server
foreman inactive Foreman/Satellite 6 systems management
grub inactive GRUB bootloader
haproxy inactive HAProxy load balancer
hpasm inactive HP Advanced Server Management
ipa inactive Identity, policy, audit
iprconfig inactive IBM Power RAID storage adapter configuration information
ipsec inactive Internet protocol security
iscsitarget inactive iSCSI target
kernelrt inactive Realtime kernel variant
kimchi inactive kimchi-related information
kpatch inactive Kpatch information
lilo inactive Lilo bootloader
mongodb inactive MongoDB document database
mpt inactive LSI Message Passing Technology
mysql inactive MySQL and MariaDB RDBMS
named inactive BIND named server
navicli inactive EMC Navicli
nfsserver inactive NFS server information
nscd inactive Name service caching daemon
ntp inactive Network time protocol
openstack_ceilometer inactive Openstack Ceilometer
openstack_cinder inactive OpenStack cinder
openstack_glance inactive OpenStack Glance
openstack_heat inactive OpenStack Heat
openstack_horizon inactive OpenStack Horizon
openstack_keystone inactive OpenStack Keystone
openstack_neutron inactive OpenStack Networking
openstack_nova inactive OpenStack Nova
openstack_sahara inactive OpenStack sahara related information for Red Hat distributions.
openstack_swift inactive OpenStack Swift
openstack_trove inactive OpenStack Trove
openvswitch inactive OpenVSwitch networking
ovirt inactive oVirt Engine
ovirt_hosted_engine inactive oVirt Hosted Engine
pcp inactive Performance Co-Pilot data
postgresql inactive PostgreSQL RDBMS
powerpath inactive EMC PowerPath
powerpc inactive IBM Power systems
ptp inactive Precision time protocol
pxe inactive PXE service
qpid inactive Qpid messaging
quagga inactive Quagga routing service
rabbitmq inactive RabbitMQ messaging service
radius inactive RADIUS service information
rhui inactive Red Hat Update Infrastructure
s390 inactive IBM S/390
sanlock inactive SANlock daemon
saphana inactive SAP HANA
sapnw inactive SAP NetWeaver
satellite inactive RHN Satellite and Spacewalk
sendmail inactive sendmail service
smartcard inactive PKCS#11 smart cards
squid inactive Squid caching proxy
ssmtp inactive sSMTP information
sssd inactive System security service daemon
sunrpc inactive Sun RPC service
symcli inactive EMC Symcli
tftpserver inactive TFTP server
tomcat inactive Apache Tomcat server
upstart inactive Upstart init system
veritas inactive Veritas software
vmware inactive VMWare client information
vsftpd inactive Vsftpd server
xinetd inactive xinetd information
The following plugin options are available:
abrt.backtraces off collect backtraces for every report
boot.all-images off collect lsinitrd for all images
ceph.log off gathers all ceph logs
dmraid.metadata off capture dmraid device metadata
filesys.lsof off gathers information on all open files
filesys.dumpe2fs off dump filesystem information
kubernetes.podslog off capture logs for pods
libraries.ldconfigv off collect verbose ldconfig output
logs.log_days 3 the number of days logs to collect
lvm2.lvmdump off collect an lvmdump tarball
lvm2.lvmdump-am off attempt to collect an lvmdump with advanced options and raw metadata collection
networking.traceroute off collects a traceroute to www.example.com
openshift.broker off Gathers broker specific files
openshift.node off Gathers node specific files
openswan.ipsec-barf off collect the output of the ipsec barf command
psacct.all off collect all process accounting files
rpm.rpmq on queries for package information via rpm -q
rpm.rpmva off runs a verify on all packages
sar.all_sar off gather all system activity records
selinux.fixfiles off Print incorrect file context labels
selinux.list off List objects and their context
services.servicestatus off get a status of all running services
xfs.logprint off gathers the log information
yum.yumlist off list repositories and packages
yum.yumdebug off gather yum debugging data
Profiles: boot, cluster, debug, desktop, hardware, identity, java,
kernel, mail, memory, mrg, network, nfs, openshift,
openstack, packagemanager, performance, sap, security,
services, storage, sysmgmt, system, virt, webserver
25 profiles, 94 plugins
If the system has a lot of packages installed, and sosreport takes a long time to complete, support may request that you disable the rpm database verification (verifies all packaged files on the filesystem against the rpm database)
# sosreport -k rpm.rpmva=off
